Under normal circumstances, cashiers will no longer be stationed in a cashier booth. Cashiers will be replaced with "Parking Ambassadors," who
answer questions, assist and explain how to pay for parking, and provide directions or recommendations for visitors to downtown Boise. The Parking Ambassador's role is focused on customer service, troubleshooting issues, and communicating with management about conditions in garages. In high-volume situations, cashiers may be employed to assist with entering and exiting.
Pay on Foot Kiosks
In our busiest garages, customers will be asked to pay for parking at a Pay on Foot Kiosk. These kiosks will be located on the ground floor of each elevator lobby, or other pedestrian corridors. Customers paying for parking prior to returning to their vehicle increases exiting capacity and reduces tie spent in line to pay for parking.
Two types of kiosks will be utilized
- Full Service Kiosks which accept any form of payment (cash, credit/debit cards, validations) and return change to customers; and
- Credit Card Kiosks which only accept credit/debit cards or validations as payment.
Pay in Lane Terminals
Each exit lane will be capable of accepting payment by credit card if a customer has forgotten to pay for parking prior to returning to their vehicle.
Several local companies purchase validation coupons with are given to their customers for parking. There are to ways the new PARCS system can accommodate validations:
- An Electronic Validation Encoder (for companies with a high volume of validations). This is a small desktop piece of equipment which encodes a parking ticket with data to identify the company, track revenue, and allow the customer to exit, either at a discounted rate, or at no cost. DPPS staff then invoice the company on a monthly basis for actual validation cost.
- Pre-encoded Chaser Tickets (for companies with lower validation volume). These are purchased by the company from DPPS offices. The tickets are sold in a variety of denominations and in booklets of 10 or 20 tickets depending on value. These tickets can be provided to customers to be used at the Pay on Foot Kiosks before they return to their vehicle. The Chaser Tickets are inserted after the normal parking ticket, hence the term "chaser."